MENU Shop+
About MENU Shop+
Systems for online reservations, on-site customer line-ups, and customer relationship management create more resource orders for shops. They also provide basic analytics of customers and orders to store owners to better control the status of their stores.
My Roles
There are three people in this project. And one Design.
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20% Product Planner
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40% UX Designer
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40% UI Designer
Target Users
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Shop Owner
A shop owner who is struggling with messy orders and underemployment wants to find an economical and convenient solution to turn this situation around.
Customers
The customers have been waiting in line for 30 minutes. They deserve to know more information about the seating time and the lineup process.
Insights
When I took over this product, there was already the first draft.
The previous version was a rapidly developed version. Now, we need to make this product more complete and competitive in the market.
Problem Statement
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When can we have our seats and start eating?
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I don't want to call for a reservation, is there another way?
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The stuff needs to organize multiple orders together.
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The shop owner wants to know operational status to strengthen revenue.
Goal & Features
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Organize the orders/reservation.
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Check out the customer's status easily.
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Online booking makes more orders.
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Follow lining up situation anywhere, any time.
Support Multiple Devices
Interface Design
Optimization
01
FEEDBACK
The staff can't check the seating situation and reservation at the same time.
RESOLVE
Combine the seating charts and reservation lists on the same page. Help the staff switch different modes quickly.
FEEDBACK
See more complete reservations instead of the order's information on the timeline.
RESOLVE
Combine the timeline and reservation lists on the same page. Redistribution of the information structure and visualization of complex functions.
02
FEEDBACK
Confusing about the reservation status, numbers of people, and the special dates of the month.
RESOLVE
Using different elements of design to identify each information.
03
FEEDBACK
Customers cannot understand all the numbers clearly according to the original layout.
RESOLVE
Reorganize the priority of information to help customers understand my line-up number, precise waiting time, and the holding status.
Color Plate
#3FBA88
R 63, G 186, B 136
#62B756 / #29A49C
R 98, G 183, B 86 / R 41, G 164, B 156
Primary
Solid & Gradient
Neutral
Background
Neutral
Semantic - Error, Information, Seating status...etc.